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How do I change my password?

Isabelle Villacarlos avatar
Written by Isabelle Villacarlos
Updated over 3 months ago

Overview

Your password is the key to keeping your account secure! To protect your content and personal information, we recommend updating it regularly. Just be sure to choose something secure—and don’t forget it!

Step-by-Step Instructions

  1. Open the Storyy App and tap your profile icon (or your initials) at the top right corner.

  2. Under User & Team Info, select My Account.

  3. Tap Change Your Password.

  4. Enter your Current Password, then type and confirm your New Password.

  5. Click Update and wait for a confirmation message that your password has been successfully changed.

Now you’re all set! If you run into any issues, feel free to reach out to our support team. 😊

FAQs

1. I forgot my password. How can I access my account?

If you can’t remember your password, follow these steps to reset it:

  1. On the login screen, tap Forgot My Password.

  2. Enter your email address.

  3. Check your email for a 4-digit verification code.

  4. Enter the verification code in the app.

  5. Set a new password, then confirm it.

2. I didn’t receive the 4-digit verification code.

If you’re not seeing the code in your inbox, try these steps:

  • Tap Click Here to Resend on the verification screen.

  • Check your Spam or Junk folder in your email.

Still Need Help?

If you have further questions, feel free to contact our support team via chat.

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