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How do I submit revisions?

Need adjustments to your edited video? Follow these steps to submit a revision request through the Storyy app.

Written by Isabelle Villacarlos
Updated over a week ago

Step-by-Step Instructions

  1. On the Storyy app, go to Projects

  2. Select the project you want to revise

    • Find the project that needs changes and open it.

  3. Click "Request Revision"

    • You can only submit revisions for projects labeled as "Ready for Approval."

    • If your project is "Ready for Approval," you have two options:

      • Approve the project if you're satisfied with the edit.

      • Request revisions if you need changes.

  4. Provide Detailed Feedback for Revisions

    • When requesting a revision, you have two options:

      • General Comment – Use this for overall video adjustments (e.g., background music, color correction, pacing).

      • Timestamp-Specific Fixes – If you want changes at a specific point in the video, select the timestamp option and specify exactly where the fix should be applied.

  5. Submit Your Revision Request

    • Once you've provided all necessary notes, hit Submit to send your request.

    • If we are currently working on another project, your revision will be queued, but rest assured, we’ll complete it within 24-48 hours.

How do I revise a Completed project?

If your project is already marked as Complete but you’ve realized you need additional changes or want to provide new instructions, follow these steps:

  1. Open the Completed Project: Locate the project in your "Completed" list.

  2. Click "Duplicate": This creates a fresh copy of the project with all your existing assets.

  3. Edit the Creative Brief: Update the notes with your new instructions or the specific revisions you need.

  4. Submit: This sends the duplicate project back to our team as a new request so we can get back to work on it!

FAQs

  1. What if my project is not labeled as "Ready for Approval"?

    • Direct revisions can only be requested during the "Ready for Approval" stage. If it is already marked "Complete," please use the Duplicate method mentioned above.

  2. Can I request multiple revisions?

    • Yes! As long as a video hasn’t been marked as “Complete”, you can send it back. For completed videos, simply duplicate the project to start a new edit. We encourage detailed feedback to keep your queue moving quickly!

  3. How long will my revision take?

    • Typically 24-48 hours, depending on the complexity of the request and our current queue.

  4. Where can I check the status of my revision?

    • You can track your project's status in the Projects section of the app.

Need More Help?

If you have any questions or run into issues, feel free to contact our support team through the chat feature in the app.

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