Step-by-Step Instructions
On the Storyy app, go to Projects
Select the project you want to revise
Find the project that needs changes and open it.
Click "Request Revision"
You can only submit revisions for projects labeled as "Ready for Approval."
If your project is "Ready for Approval," you have two options:
Approve the project if you're satisfied with the edit.
Request revisions if you need changes.
Provide Detailed Feedback for Revisions
When requesting a revision, you have two options:
General Comment Field – Use this for overall video adjustments (e.g., background music, color correction, pacing).
Timestamp-Specific Fixes – If you want changes at a specific point in the video, select the timestamp option and specify exactly where the fix should be applied.
Submit Your Revision Request
Once you've provided all necessary notes, hit Submit to send your request.
If we are currently working on another project, your revision will be queued, but rest assured, we’ll complete it within 24-48 hours.
FAQs
What if my project is not labeled as "Ready for Approval"?
Revisions can only be requested for projects in the "Ready for Approval" stage. If your project is still in progress, please wait until it reaches this stage. Alternatively, if you wish to make changes to a project marked as “Complete” you have the option to duplicate the project and send it as a new project.
Can I request multiple revisions?
Yes! As long as a video hasn’t been approved and marked as “Complete”, you can send it back for revisions. However, we highly encourage you to give detailed revisions so as not to delay your other projects in the queue.
How long will my revision take?
Revisions are typically completed within 24-48 hours, depending on our current queue.
Where can I check the status of my revision?
You can track your project's status in the Projects section of the app.
Need More Help?
If you have any questions or run into issues, feel free to contact our support team through the chat feature in the app.