If you delete your account, you’ll lose access to the platform and its features, but your subscription will remain active. This means you will continue to be billed until you officially request a cancellation.
How to Cancel Your Subscription
To cancel your subscription, please contact our support team through:
📩 Email: [email protected]
💬 Storyy App Chat: Send us a message directly in the app.
Cancellation Policy
You can cancel your subscription at any time before your next billing cycle. Since we staff our creative team based on active subscriptions, we aren't able to offer full or partial refunds once a billing cycle begins. If you'd like to cancel, please reach out before your next renewal date to avoid being charged for the upcoming month.
FAQs
Will deleting my account stop future billing?
No. You must request cancellation separately to avoid future charges.What happens to my videos and content?
You’ll still be able to download your videos, but you won’t be able to submit new projects.Can I rejoin later?
Absolutely! You’re always welcome to restart your subscription whenever you’re ready.
Still Need Help?
If you have any questions, our support team is happy to assist! Reach out via chat in the Storyy app or email us at [email protected].