How to Request a Cancellation
You can submit a cancellation request by reaching out to us through:
📩 Email: [email protected]
💬 Storyy App Chat: Send us a message directly in the app.
Cancellation Policy
You can cancel your subscription at any time before your next billing cycle. Since we staff our creative team based on active subscriptions, we aren't able to offer full or partial refunds once a billing cycle begins. If you'd like to cancel, please reach out before your next renewal date to avoid being charged for the upcoming month.
FAQs
1. Will I lose access to my account and videos?
No! You will still be able to download your videos and access your account. The only change is that you won’t be able to submit new projects.
2. Can I subscribe again in the future?
Yes! You can reconnect with us anytime by reaching out through the Storyy app chat or via email at [email protected].
3. Why do you have this policy?
This policy exists because our team of editors is assigned to your account in advance.
To review our Terms and Conditions, click here.
Our goal is to ensure a smooth experience for you!
Still Need Help?
If you have further questions, feel free to contact our support team via chat.